Refund Policy
At SW Pharma, patient satisfaction and safety are our top priorities. If a patient is deemed ineligible for treatment after clinical review (for example, based on BMI or medical history), a full refund will be issued immediately.
If you wish to request a refund for any reason, please contact us as soon as possible. Refunds may be granted in accordance with our clinical guidelines and pharmacy obligations. Please note that once a prescription has been issued and dispensed, we may not be able to process a refund unless required by law or clinical appropriateness.
Refunds will be processed within 5–7 working days after approval.
If you have any questions or concerns regarding your eligibility, order, or our refund process, please contact our team by phone or email: